Seller Terms

These Seller Terms apply when you apply to sell, or sell, on GigBlend. They add to the Marketplace Terms of Use, and they are our terms and conditions for business users under the Platform-to-Business Regulation (Regulation (EU) 2019/1150 as it applies in the UK).

1. Applying and trader status

You apply with a profile, and our staff review the application before you can publish. When you apply you accept these Terms and confirm that you sell on GigBlend in the course of a business. That makes you a trader: consumer law applies to your sales, and you must give buyers the information and remedies it requires, including your identity and a geographic address if a buyer asks for them. To be paid you must complete Stripe Connect onboarding; identity and financial checks are carried out by Stripe, not by uploading documents to GigBlend.

2. Your relationship with buyers

You supply the service described in your Gig and are responsible to the buyer for it. GigBlend provides the marketplace, payment collection and order tools.

Because you are the supplier, the duties that the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 place on a supplier are yours. Two of them have to be discharged at checkout, before you ever see the order, so you appoint GigBlend as your agent to do them for you:

• to give the buyer the pre-contract information required by Schedule 2, and
• to obtain the buyer's express request under regulation 36(1) that performance begin during the 14-day cancellation period.

We take that request on every order, in the wording published at /legal/refunds, and we record it against the order with a timestamp and a version. The buyer is told before paying that you are the supplier. If you would rather obtain the request yourself you cannot sell here, because the buyer pays before the order reaches you.

You must keep the geographical address on your seller profile accurate and current. Schedule 2(d) requires the buyer to be given the supplier's geographical address, not merely a trading name, and we publish what you give us.

3. Listings

Listings must be accurate, lawful and clear about scope, exclusions, delivery time and revisions, and must disclose any material use of AI. Listings are reviewed by staff before they go live and are automatically screened when you publish; a listing that offers to complete work students submit for assessment will be refused.

4. Delivering orders

Communicate through Platform messaging, deliver on the Platform, meet delivery times and honour included revisions within scope. The buyer can cancel for a full refund until you deliver.

5. Fees, plans and payouts

• Commission follows the fee schedule on the Pricing page, including the lifetime-billing discounts and the minimum commission per order.
• Plans. The Free plan is free. The Pro plan is a subscription at the price on the Pricing page, charged by Stripe at the start of each monthly or annual period and renewing until you cancel. You can cancel at any time from Seller → Plan; cancellation takes effect at the end of the period you have paid for, and we do not refund part-periods except where the law requires.
• Payouts follow the Payout Policy. We do not currently offer instant payouts.

6. Tax, and reporting to HMRC

You are responsible for your own tax registration, VAT, reporting and payments. Under the Platform Operators (Due Diligence and Reporting Requirements) Regulations 2023, we may be required to collect and verify, and report to HMRC each year, information about sellers and their sales: your name, primary address, date of birth (individuals), tax identification number, business registration number (businesses), the payout account used, and the amounts paid and fees charged each quarter. HMRC may share it with other tax authorities. We obtain identity details from Stripe, which collects them during Connect onboarding, rather than storing them ourselves. Where we report you, we give you a copy of the information reported. We keep the related records for 5 years.

7. Your promises

You promise that you are able to perform the service; that deliverables will not infringe anyone's rights; that content is not prohibited; that you can grant the buyer the stated licence; and that you will not introduce malware.

8. Taking payments off the Platform

You must not ask buyers to pay you outside the Platform for work that started on it. If you do, we may suspend your account. We may withhold amounts only to the extent they are lawfully owed to us.

9. How listings are ranked

In the default "Recommended" order on the services page, listings are ranked by:

1. how well the listing matches the buyer's search words, when the buyer searches;
2. paid placement: listings in a Pro seller's promoted slots, which buyers see labelled "Promoted";
3. featuring: listings we choose to feature as an editorial decision;
4. the number of orders the listing has received;
5. an order we set.

Buyers can instead sort by price, rating or date, and those orders are not affected by paid placement or featuring. Paid placement is available only through the Pro plan and never changes the price a buyer pays.

10. Our own services

We sell our own platform-owned AI Gigs on the same marketplace as sellers. We can feature our own listings and set their curated order, and the homepage shows featured listings. Platform-owned Gigs pay no commission. We use order and performance data from all listings to run and improve the Platform, and we do not use a seller's confidential order content to create competing listings.

11. Data you can access

You can see your listings, orders, messages, reviews, ledger entries, payouts and (on Pro) listing analytics, and export your data from Account → Your data. We do not share your data with other sellers. We keep data after your account closes only as the Privacy Notice explains.

12. Restriction, suspension and termination

If we restrict, pause, suspend or remove a listing, or suspend your account, we tell you the reason when we do it, on the Platform. If we decide to end our relationship with you entirely, we give you at least 30 days' notice and our reasons, unless we must end it sooner to comply with a legal or regulatory obligation, or because you have repeatedly breached these Terms, or in cases of fraud or content that is illegal or harmful. You can ask us to explain or reconsider any such decision (section 13).

13. Complaints

Complain about any decision affecting you, or about how the Platform treats you, by emailing legal@gig-blend.com or through https://gig-blend.com/report. A person will consider it and reply. We are willing to discuss mediation if a complaint cannot be resolved.

14. Changes to these Terms

We give you at least 15 days' notice by email or on the Platform before a change to these Terms takes effect, unless the law requires a change sooner or a change is needed to deal with an unforeseen and imminent security or fraud risk. You may end your use of the Platform before the change takes effect. Publishing a new listing during the notice period means you accept the change.

15. Ending the agreement

You can stop selling and close your account at any time once orders in progress are finished. Obligations that have already arisen, and sections 6 and 7, continue after that.