Refund & Cancellation Policy

1. Overview This policy explains cancellations and refunds on GigBlend. It works with the Dispute Policy and mandatory consumer law.

2. Before work starts If an order is cancelled before fulfilment begins (AI job not started / seller not commenced), you will generally receive a full refund of amounts paid, less non-refundable payment-network fees where those cannot be recovered.

3. After work starts Refunds may be full, partial or declined depending on: - how much work was completed; - whether deliverables substantially meet the package description; - buyer non-response; - prohibited content discovered; - seller inability to deliver; - AI failure after retries.

4. AI-specific failures If a platform AI Gig fails quality gates after configured retries, we will redelivery, escalate, or refund according to the failure path for that Gig. Cost caps may stop a run; you will not be charged model overage beyond the order price.

5. Revisions Unused revisions do not automatically convert to cash refunds. Use revisions for in-scope fixes first.

6. Chargebacks Contact support before filing a chargeback. Chargebacks may pause accounts while investigated. We provide evidence to payment providers.

7. Seller commission When buyer funds are refunded, corresponding seller commission is reversed proportionally on the ledger.

8. How to request Open a support case from the order page or email support@gig-blend.com with order number and reason.

9. Consumers UK consumers retain mandatory rights that cannot be waived. If digital services were personalised and performance began with your agreement, statutory cooling-off may be limited—we explain this at checkout where required.