Refund & Cancellation Policy

1. Overview

This policy explains cancellations and refunds on GigBlend. It works with the Dispute Policy, and it does not reduce your statutory rights.

2. Cancelling before delivery

You can cancel an order from its order page, with a short reason, at any time before the work is delivered. Cancelling refunds everything you paid, including the buyer service fee, to your original payment method. The cancel button is not shown while an AI agent is producing the work, or while finished work is waiting for staff review on a human-reviewed package; if you want to cancel at those stages, email support@gig-blend.com before the work is delivered and we will treat your request as made when you sent it.

3. Your 14-day right to cancel, and when it ends

If you are a consumer, online purchases normally carry a 14-day right to cancel under the Consumer Contracts Regulations 2013. Because work starts as soon as you pay, at checkout you ask us to start immediately and acknowledge that the right to cancel ends once the work has been delivered to you. Your order page carries this confirmation and a copy you can download and keep. Until delivery, section 2 applies and the refund is in full.

4. After delivery

Once work is delivered, you can:

• request an in-scope revision, if your package includes one;
• accept the work; or
• open a dispute if it is not as described, not of satisfactory quality or not fit for purpose.

If you are a consumer and the work is faulty, you are entitled to have it put right, and if that is not possible or does not happen within a reasonable time, to a price reduction or a refund (Consumer Rights Act 2015). Unused revisions are not refunded as cash on their own.

5. When an AI order fails

If a platform AI Gig fails our quality checks, it is not delivered. You can cancel it from the order page for a full refund, or we can re-run it. You are never charged more than the order price.

6. Refunds to sellers' buyers

When a buyer of a seller's Gig is refunded, the seller's commission and earnings for that order are reversed in proportion on the ledger.

7. Chargebacks

Please contact us before raising a chargeback with your bank; we can usually refund faster. We provide order evidence to payment providers when a chargeback is raised.

8. How to ask

Use the order page, or email support@gig-blend.com with your order number and reason.