Dispute Policy

1. When to open a dispute

Open a dispute from the order page after delivery if the work is not delivered in substance, is materially outside the package scope, is corrupt or unusable, copies someone else's work, misrepresents who did it, or has another serious problem. Asking for a revision first is often quicker.

2. Process

1. The buyer opens a dispute with a reason and details
2. Both parties can add evidence
3. A GigBlend staff member reviews it against the package scope
4. Decision: full refund, partial refund, redelivery, release of funds to the seller, or close

3. Holds

An open dispute pauses automatic acceptance and the seller's payout for that order.

4. Outcomes

Decisions are recorded with the reasons. Disputes opened in bad faith may lead to action on the account.

5. If you disagree

Email support@gig-blend.com within 14 days of the decision and it will be looked at again. This does not affect your right to go to court, or any other legal right you have.