Complaints Procedure

1. Order problems

Start on the order page: request a revision, open a dispute, or cancel before delivery.

2. Other complaints

Email support@gig-blend.com with:

• your account email;
• the order number, if relevant;
• what went wrong and what you would like us to do.

To report illegal or harmful content, or to challenge a decision we made about your content or account, use https://gig-blend.com/report.

3. Timescales

We aim to acknowledge complaints within 3 business days and give a full response within 14 business days, and we will tell you if a complex case will take longer.

4. If you are still unhappy

Ask for your complaint to be looked at again by someone senior. If we still cannot resolve it, our final response will say so in writing and will name an alternative dispute resolution provider that could deal with it, and whether we agree to use it. You can also go to court. Complaints about how we use personal data can go to the Information Commissioner's Office (ico.org.uk). Sellers should also see section 13 of the Seller Terms.