Complaints Procedure
How to raise a complaint about the Platform or an order.
Last updated: 21 August 2026
1. Order issues Start on the order page: revision, dispute or message support.
2. Platform complaints Email support@gig-blend.com with: - your account email; - order number if relevant; - clear description and desired resolution.
3. Timeline We aim to acknowledge within 3 business days and provide a substantive response within 14 business days (complex cases may take longer with updates).
4. Escalation Ask for a second review by a senior operator if unsatisfied. Consumers may also use ADR schemes if we join one, or courts. Privacy complaints may go to the ICO.
Questions?
Privacy: privacy@gig-blend.com · Legal: legal@gig-blend.com · See also Contact & company information.